How long does it take to ship an order from EU to US?
As of April 17, the average delivery time for orders from our European facility to the US is 12 days. This time frame may change; we'll post updates here.
What's happening with my orders?
We are continuing to fulfill orders, although fulfillment time will take longer than our previous maximum of 7 days. Some product categories are taking 2-3 weeks for fulfillment as delays are being felt across our supply chain and industry-wide.
We're routing orders to where they'll be fulfilled most efficiently, whether that's to one of our in-house branches or a backup facility. We're also starting to increase capacity at our EU location.
Keep in mind that with longer fulfillment and shipping times, orders might not make it on time for occasions like Mother's Day. Place your orders well in advance!
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.
We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
April 22, 2020
Our production times are still taking longer than usual and we're not as quick to respond to chats and emails.
We're experiencing an increase in orders and newly registered customers similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can't scale up as quickly as we can during our peak season.
People are adjusting to new routines and returning to ecommerce, and weeks-long delays are being felt industry-wide. Here's what we're doing now to manage:
We're increasing our capacity in Europe and continuing to route orders to where they'll be fulfilled most efficiently. Fulfillment times at our EU facility are currently shorter than in the US.
Although fulfillment services are also experiencing delays, we're looking for more backup facilities to partner with both in the US and Europe.
With social distancing measures in mind, we're cautiously hiring more teammates in departments where they're needed most.
The entire Printful team is doing their best to keep up with demand so you can run your business, and we appreciate that you're with us.
US (INCL. BACKUP) MX EU (INCL. BACKUP)
DTG 13-16 business days - 6-9 business days
Cut & sew - 12-16 business days 12-16 business days
Neck gaiters 10-13 business days 12-16 business days 11-14 business days
Embroidery 8-11 business days - 7-10 business days
Accessories 3-6 business days - 3-6 business days
Home & living 3-6 business days - 2-4 business days
Mugs 6-9 business days - 2-4 business days
Be prepared for delays
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
We're closely communicating with our partners like Bella+Canvas to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. We're also glad to report that we're seeing a surge in orders, which means that online sellers are doing well. Consumers are generally more patient during this time, as even Amazon has expressed that it's experiencing delays of up to 1 month. Read our blog for advice on how to communicate with your customers about Covid-19.
Estimates are current as of April 24, 2020.
Due to reduced flights, and shipping companies all bidding against each other for cargo space, we’ve had to deal with at least 4 price increases from our shipping company DHL ecommerce for the past 2 weeks on our products. We’ve been able to absorb these increases on our end, up to Friday March 27th 2020. The increase from this date no longer allows us to absorb the cost on our end.
So we are now forced to start increasing our product cost to you, so we can maintain a small margin on our end while we all deal with the current state of our world in these difficult times.
Starting from April 2nd 2020 we will have the following price increase. Keep in mind that this is not a permanent price increase, but a temporary price increase. As soon as flights are back to normal, and DHL Ecommmerce reduces their pricing back to the old state, we will do the same on our end. As it is not in our interest to make money off of shipping prices.
All products will have a $3 price increase on Regular Shipping (not on DHL Express)
All products that choose 2-3 Day DHL Express Shipping to the USA and Canada will NOT be increased by $3, and the Express Shipping price will infact be reduced by $1 to help you choose this option over DHL Ecommerce shipping. Resulting in a much faster delivery and overall better customer experience.
Stay safe everyone.